Privacy Policy
1. Overview
At First Choice Quality Care, your privacy matters. We collect only the information needed to provide safe, reliable, and personalized home care services in Indianapolis, Indiana. We follow all applicable HIPAA regulations and Indiana privacy laws governing the protection of personal and health information.
2. Information We Collect
We may collect:
- Personal details – name, phone, email, and address.
- Care information – limited health or service details to plan your care.
- Payment or billing data – when required for services.
- Website data – IP address, browser type, and pages visited through cookies or analytics tools.
We never sell or rent your personal information.
3. How We Use Information
We use your information to:
- Respond to inquiries and schedule care services.
- Deliver personalized support including personal assistance, chores, meal preparation, companionship care, after-hospital discharge, chronic condition care, and dementia care.
- Manage billing, caregiver assignments, and quality control.
- Improve communication, website performance, and service delivery.
- Comply with insurance, legal, and regulatory requirements.
4. Sharing Information
We share information only when necessary with:
- Authorized staff and caregivers directly involved in your care.
- Service providers for scheduling, billing, or technical operations.
- Legal or regulatory authorities when required by law.
All partners are contractually bound to maintain confidentiality and comply with HIPAA standards.
5. Data Protection
We protect your information using:
- Encrypted storage and secure systems.
- Limited staff access and strict confidentiality training.
- Regular monitoring and security updates.
If a data breach occurs that affects your information, we will notify you promptly in accordance with Indiana’s data breach notification laws.
6. Cookies
Our website uses cookies to improve functionality and understand visitor activity. You can disable cookies anytime through your browser settings.
7. Data Retention and Your Rights
We retain client and care-related data for up to six (6) years, as required by Indiana home-health documentation standards.
You may request to view, correct, or delete your data, or ask for a record of disclosures, by contacting us at [email protected].
8. Contact Us
First Choice Quality Care
652 N Girls School Rd #240
Indianapolis, IN 46214
Phone: (317) 983-5270
Email: [email protected]
